International online shopping and parcel forwarding service, serving a customer base of over 500,000+.
International online shopping and parcel forwarding service, serving a customer base of over 500,000+.
International online shopping and parcel forwarding service, serving a customer base of over 500,000+.
International online shopping and parcel forwarding service, serving a customer base of over 500,000+.
International online shopping and parcel forwarding service, serving a customer base of over 500,000+.
My role
My role was a Head of Design. Together with team we redesign the NP Shopping platform. Duration 2 years.
Scope
My team delivered 50+ pages and 100 visuals.
UX Research
We did market research to identify industry problems and user needs for wealth management and concierge services.
Outcome
doubling conversion, lowering bounce rate by 14%, and reducing complaints from 2.3% to 0.3%.
My role
My role was a Head of Design. Together with team we redesign the NP Shopping platform. Duration 2 years.
Scope
My team delivered 50+ pages and 100 visuals.
UX Research
We conducted moderated and unmoderated research, including user interviews and usability tests.
Outcome
doubling conversion, lowering bounce rate by 14%, and reducing complaints from 2.3% to 0.3%.
My role
My role was a Head of Design. Together with team we redesign the NP Shopping platform. Duration 2 years.
Scope
My team delivered 50+ pages and 100 visuals.
UX Research
We did market research to identify industry problems and user needs for wealth management and concierge services.
Outcome
doubling conversion, lowering bounce rate by 14%, and reducing complaints from 2.3% to 0.3%.
My role
My role was a Head of Design. Together with team we redesign the NP Shopping platform. Duration 2 years.
Scope
My team delivered 50+ pages and 100 visuals.
UX Research
We did market research to identify industry problems and user needs for wealth management and concierge services.
Outcome
doubling conversion, lowering bounce rate by 14%, and reducing complaints from 2.3% to 0.3%.
My role
My role was a Head of Design. Together with team we redesign the NP Shopping platform. Duration 2 years.
Scope
My team delivered 50+ pages and 100 visuals.
UX Research
We did market research to identify industry problems and user needs for wealth management and concierge services.
Outcome
doubling conversion, lowering bounce rate by 14%, and reducing complaints from 2.3% to 0.3%.